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ISSN : 1229-6783(Print)
ISSN : 2288-1484(Online)
Journal of the Korea Safety Management & Science Vol.17 No.2 pp.13-25
DOI : https://doi.org/10.12812/ksms.2015.17.2.25

The Influence of Emotional Labor at Seoul Management Operations Center on Job Performance : Focusing on the Mediating Effect of Social Support

Chan Seok Park*,Jin Keun Kim**
*Dept. of Fire Safety Management, Woosong College
**Dept. of Disaster Science, University of Seoul
†Corresponding Author : Chan Seok Park, Dept. of Fire Safety Management, Woosong
College, E-mail: ppcwh@snu.ac.kr
January 20, 2015 January 20, 2015 June 18, 2015.

Abstract

n recent years, the surroundings of Fire have rapidly changed and citizens need for Fire have been demanding very high. Under these situations, in order for satisfaction to all these demands, Seoul Emergency Operations Center have made improvements as the core fire operational center in Korea. However, There have been so many problems happening in the middle of receiving calls from malice citizens of Seoul. The purpose of this study is to scrutinize current operations focused on fire fighters in Seoul Emergency Operations Center and to cope with how to overcome these problem by using AMOS 21 & SPSS Statistics 21. The result of this study presents that how we can find to be Seoul Emergency Operations Center running well. And This study is applied to seoul fire policies or helped to setting them up.

서울종합방재센터 종합상황실 소방공무원의 감정노동이 조직몰입에 미치는 영향- 사회적 지원의 매개효과를 중심으로 -

박찬석*,김진근**
*우송정보대학 소방안전관리과
**서울시립대학교 재난과학과

초록

Emotional Labor, Seoul Emergency Operations Center
 

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